Refund policy

At Pretty You, we strive to deliver the best quality products to our customers. However, in rare cases where you receive a damaged or defective product due to transit, we are here to help.

1. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your Order ID

• Clear images or videos of the product

You can reach us at:
📧 Email: prettyyou2207@gmail.com
📱 WhatsApp: 9313386495

2. Replacement / Refund
Once your request is verified, we will offer:

• Free Replacement, or

• Full Refund, based on your preference

3. Refund Processing Time

• Refunds will be processed within 5–7 business days after approval

• The amount will be credited to your original payment method

4. Non-Returnable Items
Due to hygiene and product nature, the following items are not eligible for return/refund unless damaged:

• Used products

• Products without original packaging

• Items damaged due to misuse

5. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order

• Once shipped, cancellation will not be possible

6. Contact Support
For any assistance, feel free to contact us anytime via email or WhatsApp.